Some business owners and senior managers doubt whether they should invest in IT support services for their company or not. With many off–the-shelf products available that do not need much maintenance, these people start thinking that IT support personnel are not needed.
However, with the ever increasing need of more computers and other hardware devices, a good support service will always be essential, especially if company efficiency is high on the agenda; which always is.
In today’s business world everybody needs instant solutions. They cannot wait. People feel that their precious time is wasted when they wait for something.
As said by the English proverb, time and tide wait for no man, likewise many people now feel that their time is money. For instant solutions to a company’s computer and hardware needs, internal IT support services are be the best option.
Internal IT support are the fastest option since they know the company’s environment well, they are familiar with the infrastructure and hence they can start solving issues immediately.
External support usually works with Service Level Agreements (SLAs) where a reported problem usually starts being investigated in for example 4 hours and they cannot be expected to start investigating the issue before this time, since they may be offering support to other companies in the meantime and hence their resources would be tied.
Another good reason for having an internal IT support team is that they can set up proper contingency plans for when anything goes wrong. Such a plan includes regular backups of all the organisation’s vital data so that whenever a PC or a server malfunctions, this data is not lost and can be reloaded as quickly as possible.
Another option is for them to set up failsafe environments, whereby if an important server fails, another standby server takes over its role immediately with the least disruption possible. All this can be done with sensitivity to the company’s hardware budget, where the best contingency plans are found within the budgets available.
The same options are offered by external IT support service suppliers, however the prices are usually much steeper and the packages offered are not tailored for the company’s budgets.
So the question asked by business owners and senior managers should not be whether they need IT Support Bromley or not but whether they should go for internal support personnel who can offer the fastest response times but need to be included in the company’s payroll, or external IT support service suppliers who may offer cheaper basic monthly packages but slower response times and higher hourly costs.